Road.Travel Privacy and Cookie Policy

This is our CURRENT Privacy Policy and was Last Revised on 22.02.2024.
Road.Travel respects your privacy and is committed to protecting your personal data. Please read this privacy and cookie policy carefully as it contains important information on who we are and how and why we collect, store, use and share your personal data and cookie data. It also explains your rights in relation to your personal data and how to contact us or supervisory authorities should you need to. Please retain a copy for your records. This policy and any applicable supplemental privacy notice forms part of our Terms and Conditions.
We collect, use and are responsible for certain personal data about you. When we do so we are subject to and comply with the UK General Data Protection Regulation (UK GDPR), the UK Data Protection Act 2018, General Data Protection Regulation, Regulation (EU) 2016/679 (EU GDPR), any laws which implement, replace, extend, re-enact, consolidate or amend such laws, and any other applicable laws depending your country of residence.
This policy aims to provide you with information on how we collect and process your personal data through this website, https://road.travel, when we interact with you to provide you with our products and services or otherwise throughout the course of our dealings with you.
In addition to the provisions in this Policy, which are generally applicable across all jurisdictions, if you are resident in the U.S.A., please review the applicable supplemental privacy notice.
The English version of this Privacy and Cookie Policy shall always prevail in case of any discrepancy or inconsistency between the English version and any translated version.

Who we are

This website/platform is operated by Timescenery Ltd, with registered address 7 Henrietta Street, London, WC2E 8PS, United Kingdom, a company registered in England and Wales under company number 10783487, (referred to as “Road.Travel”, “we”, “us” or “our” in this privacy policy). We are the data controller responsible for your personal data and the company responsible for this website.
If you have any questions about this privacy and cookie policy, including any requests to exercise your legal rights, please contact us using the details set out below (see ‘How to contact us’ below).

Personal data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). A data subject is the individual who the personal data relates to.
We may collect and use the following kinds of personal data about you (some of which is subject to you choosing to provide us with it):
Identity Data including your first name, last name, and photograph (if you choose to provide it) and other registration information.
Contact Data including your city of residence, business details, email address and mobile phone number.
Financial Data including your bank account and payment card details.
Transaction Data including details about payments to and from you and other details of products and services you have purchased from us and if you are a creator as defined in our Terms and Conditions, to be able to make payment to you.
Technical Data including the type of device (mobile, smartphone, tablet or any other electronic device) you are using when you visit the platform, the temporary or persistent unique device identifiers (UDIDs) placed by us or our service providers, the unique identifier assigned by us to your device, the I.P. address of your device, your mobile operating system, the type of mobile internet browsers you use and data about the way you use our website (Device Information), information about your visit, including the full uniform resource locators (URL) clickstream to, through and from the website (including date and time); Services you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs), consultation length(s), recurrence of visits and other interaction information, methods used to browse away from the page and any phone number used to call our customer service number (Website Information), details of your use of the website including, but not limited to, traffic data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise, and the resources that you access (Log Information).
Profile Data including your username and password, account date, purchases or orders made by you, profile city, profile bio, your interests, preferences and dislikes, feedback, ratings and reviews and survey responses (where not anonymised by you), data from your social media platforms (such as social networking sites including but not limited to Facebook, LinkedIn, Google, Twitter, Instagram, Pinterest, WhatsApp, Telegram).
Usage Data including information about how you use our website, products and services, click movements, browsing time and details (Information collected automatically through Road.Travel (or third-party services employed in Road.Travel), which can include: the IP addresses or domain names of the computers utilised by you who use Road.Travel, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilised to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilised by you, the various time details per visit (e.g., the time spent on each page within the platform) and the details about the path followed within the platform with special reference to the sequence of pages visited, and other parameters about the device operating system and/or your IT environment.)
Marketing and Communications Data including your preferences in receiving marketing from us and our third parties and your communication preferences.
Location Data including precise geolocation data, GPS signals, device sensors, Wi-Fi access points, and cell tower IDs, latitude and longitude of your vehicle collected in real time, length of the tour starting location and destination location.
We collect and use this personal data to provide products and services to you. If you do not provide personal data we ask for, it may delay or prevent us from providing such products and services to you.
This website is not intended for children, and we do not knowingly collect data relating to children.

How your personal data is collected

We use different methods to collect data from and about you including through:
Direct interactions. We may collect your data through your filling in forms, submitting or uploading information to our website, contracting with us to receive our services, signing up to be a member traveller or a creator to create itineraries and road trip routes or you corresponding with us through our website, social media, by phone, email or otherwise. This includes personal data you provide when you:
purchase or subscribe for our products or services;
use our Android Automotive infotainment system App;
book travel services;
create an account on our website to become a member;
create an account on our website to become a creator in order to provide services by creating itineraries and road trip travel guides;
log in to our website;
request marketing to be sent to you;
fill in an application or other forms;
enter a competition, promotion or survey;
provide your feedback;
discuss B2B projects and potential collaborations with your company; or
contact us.
Automated technologies or interactions. While using our website, we may collect certain non-personally identifiable information for the purposes of improving our services. Our website employs a cookieless tracking system which does not store any data on your device. Instead, we use alternative methods to recognize return visits and behaviour on our site. Please see the section on Cookieless Tracking below for further details.
Third parties or publicly available sources. We may receive personal data about you from various third parties as set out below:
if you choose to create your profile using your social media profiles, we will collect your personal data through this third party platform;
analytics provider, such as Twilio Segment and Mixpanel;
through automated monitoring of our websites and other technical systems, such as our computer networks and connections, access control systems, communications systems, email and instant messaging systems;
your bank or building society;
your parent or guardian if you are under 18 years old.
We may monitor how many times you visit the website and use our Android Automotive app, which pages you visit and how often, which actions you perform (including, but not limited to product views, product searches, creation of travel guides, etc.) traffic data, location data, browser data and the originating domain name of your internet service provider. This information helps us to build a profile of our users and provide all the features of our website. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.

How and why we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
where you have given consent;
to comply with our legal and regulatory obligations;
for the performance of a contract with you or to take steps at your request before entering into a contract to make available our services and products or if you are a creator, to be able to receive your services; or
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
The table below explains what we use your personal data for and why.
What we use your personal data for
Our reasons
Providing products and services to you and to send you essential information about the Services
To perform our contract with you or to take steps at your request before entering into a contract
To identify and authenticate you during the registration process to our platform and to protect access to our systems that process personal data by sending a one-time passwords
To take steps at your request before entering into a contract
For our legitimate interest to prevent unlawful access to our systems
To comply with our legal and regulatory obligations in terms of security
To register you and set you up as a new member/user and to allow you to then interact with our website for the provision of our services to you by us or by our distributors and/or collaborative partners
To perform our contract with you
For our legitimate interest to enable us to better match you with the appropriate services that we may be able to offer to send to you
To register you and set you up as a creator and to allow you to provide services by creating itineraries and road trip routes and to be able to make payment to you in return for the services
To perform our contract with you
Validating your account and/or to reset your username and password if required and management of your account with us
To perform our contract with you
Operating and improvement of the website and to ensuring that content from the website is presented in the most effective manner for you and your computer or device
To effectively perform our contract with you
For our legitimate interests i.e. to make sure we can deliver the best service to you and respond to you when you need us
Preventing and detecting fraud against you or us
For our legitimate interests or those of a third party, i.e. to minimise fraud that could be damaging for you and/or us
Conducting checks to identify our customers and verify their identity
Other activities necessary to comply with professional, legal and regulatory obligations that apply to our business, e.g. under health and safety law or rules issued by our professional regulator
To comply with our legal and regulatory obligations
For our legitimate interests or those of a third party, i.e. to minimise fraud and to prevent consumers registering more than one membership in order to exploit our services.
Gathering and providing information required by or relating to audits, enquiries or investigations by regulatory bodies
To comply with our legal and regulatory obligations
Management of your accounts with us
To perform our contract with you
Customer service and responding to any queries you raise with us and to provide customer support
To effectively perform our contract with you
For our legitimate interests i.e. to make sure we can deliver the best service to you and respond to you when you need us
Management of promotions or competitions that you choose to enter
To perform our contract with you
For our legitimate interests or those of a third party, i.e. to study how customers use our products/services, to develop them and grow our business
Ensuring business policies are adhered to, e.g. policies covering security and internet use
For our legitimate interests or those of a third party, i.e. to make sure we are following our own internal procedures so we can deliver the best service to you
Operational reasons, such as improving efficiency, training and quality control
For our legitimate interests or those of a third party, i.e. to be as efficient as we can so we can deliver the best service to you at the best price
Ensuring the confidentiality of commercially sensitive information
For our legitimate interests or those of a third party, i.e. to protect trade secrets and other commercially valuable information
To comply with our legal and regulatory obligations
Statistical analysis to help us manage our business, e.g. in relation to our financial performance, customer base, product range or other efficiency measures
For our legitimate interests or those of a third party, i.e. to be as efficient as we can so we can deliver the best service to you at the best price
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences
For our legitimate interests i.e. to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy
In certain circumstances where you have given your consent
Preventing unauthorised access and modifications to systems
For our legitimate interests or those of a third party, i.e. to prevent and detect criminal activity that could be damaging for you and/or us
To comply with our legal and regulatory obligations
Updating and enhancing customer records and our service provided to you
To perform our contract with you or to take steps at your request before entering into a contract
To comply with our legal and regulatory obligations
For our legitimate interests or those of a third party, e.g. making sure that we can keep in touch with our customers about existing orders and new products or services
To enable us to share trip plans with our selected third-party partners (except where your personal data is anonymised) to inform others about recommended trips designed by you.
Where your personal data is included, this will be due to the settings of your membership profile and these settings can be amended at any time.
To effectively perform our contract with you
For our legitimate interests or those of a third party, i.e. to share planned trips where our members have chosen to do so
In certain circumstances and for certain types of data, where you have given your consent
Marketing our services and those of selected third parties to:
—existing and former customers (both individuals and businesses as applicable);
—third parties who have previously expressed an interest in our services by registering on the mailing list or for the newsletter;
—third parties with whom we have had no previous dealings.
For our legitimate interests or those of a third party, i.e. to promote our business and services to existing and former customers
In certain circumstances where you have given your consent
We may use location data that is collected when you use our website/platform or Android Automotive infotainment system App in order to help us to provide recommendations to you based on your location, show travel guides close to you, or direct you to a product or service that we believe may be of interest to you. We also use your location data to make the website/platform and the app work properly.
Where you have given your consent

Special Category Personal Data

Special category person data includes personal data revealing racial or ethnic origin, political opinions, religious beliefs, philosophical beliefs or trade union membership; genetic and biometric data (when processed to uniquely identify an individual); and data concerning health, sex life or sexual orientation.
We do not anticipate that we will collect any such data. However, if we do process special category personal data, we will also ensure we are permitted to do so under data protection laws, for example only where:
we have your explicit consent;
the processing is necessary to protect your (or someone else’s) vital interests where you are physically or legally incapable of giving consent; or
the processing is necessary to establish, exercise or defend legal claims.

Marketing

You may receive marketing communications from us if you have requested information from us or purchased goods or services from us and you have not opted out of receiving that marketing.
We may use your personal data to send you updates (by email, text message, telephone or post) about our products and services, including exclusive offers, promotions or new products and services.
We have a legitimate interest in using your personal data for marketing purposes (see above ‘How and why we use your personal data’). This means we do not usually need your consent to send you marketing information. However, where consent is needed, we will ask for this separately and clearly.
You have the right to opt out of receiving marketing communications at any time by:
contacting us at [email protected];
using the ‘unsubscribe’ link in emails; or
updating your marketing preferences on our website at https://road.travel/profile/edit.
We may ask you to confirm or update your marketing preferences if you ask us to provide further products and services in the future, or if there are changes in the law, regulation, or the structure of our business.
We will always treat your personal data with the utmost respect and will obtain your express opt-in consent before we share your personal data with any third party for marketing purposes.
We only collect location data if you grant us access to your location. You can always choose whether or not to allow our website/platform or Android Automotive infotainment system app to collect and use real-time information about your location through the device’s privacy settings or by disabling the location permission from account settings. If you block the use of location data, the Android Automotive infotainment system app may then be inaccessible or not function properly.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Who we share your personal data with

We routinely share personal data with:
our third-party partners in order to deliver our services to them, with your consent (where necessary);
our distributors and collaborative partners;
third parties we use to help deliver our products and services to you, e.g. payment service providers, database/cloud servers;
other third parties we use to help us run our business, e.g. marketing agencies or website hosts;
third parties approved by you, e.g. social media sites you choose to link your account to;
our insurers and brokers;
our bank.
We only allow our service providers to handle your personal data if we are satisfied they take appropriate measures to protect your personal data. We also impose contractual obligations on service providers to ensure they can only use your personal data to provide services to us and to you.
We may also need to:
share personal data with external auditors to ensure compliance with legal and regulatory requirements;
disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations;
share some personal data with other parties, such as potential buyers of some or all of our business or during a restructuring—usually, information will be anonymised but this may not always be possible, however, the recipient of the information will be bound by confidentiality obligations.
We do not share your location data with third parties.
If you would like more information about who we share our data with and why, please contact us (see ‘How to contact us’ below). We can send you a list of our third party processors.

Where your personal data is held and transfers abroad

Personal data may be held at our offices and/or by our data server provider located in the Netherlands, third party agencies, service providers, distributors, representatives and agents as described above (see above: ‘Who we share your personal data with’).
If you are based outside the UK, your personal data may be transferred to the UK as this is where we are based. For our customers based in the UK or European Economic Area (EEA), please be advised that some of that these third parties may be based outside the UK or EEA. Under UK and European data protection laws, we can only transfer your personal data to a country or international organisation abroad in certain circumstances. We will ensure that where your personal data is transferred abroad, it does so in accordance with applicable laws.
This may include an adequacy decision being in place in relation to the country that is in receipt of your personal data or we may make an impact assessment and then have in place appropriate safeguards to protect your personal data, including the use of approved Standard Contractual Clauses, UK addendum and/or International Data Transfer Agreements, where deemed safe. Alternatively, a specified transfer exception may apply.

How long your personal data will be kept

We will keep your personal data while you have an account with us or we are providing services to you. Thereafter, we will keep your personal data for as long as is necessary:
to respond to any questions, complaints or claims made by you or on your behalf;
to notify you of any health or safety risk in relation to any of the products that have been delivered to you;
to show that we treated you fairly;
to keep records required by law.
We will not keep your personal data for longer than necessary. Different retention periods apply for different types of personal data. When it is no longer necessary to keep your personal data, we will delete or anonymise it.

Third-party links

This website may include links to third-party websites, plug-ins, applications, or other technologies. Clicking on those links or enabling those connections via selecting a third-party service may allow third parties to collect or share data about you.
After purchasing our services and products, if you want, you may select to book travel or other services from our third-party supplier partners via our website. In such a case, you will see the name of the supplier who provides the supplemental services to you directly, and their terms and conditions and privacy policies will apply to your interactions with them. We do not control these third-party service providers or their websites, and we are not responsible for their collection and use of your personal data or privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

Third-Party Integrations

Our products and services may integrate with, or contain links to other platforms, applications, websites or services, including those operated by our third-party business partners (each, an “Integrated Service”). Integrated Services may be subject to additional privacy policies that may be presented in connection with their use, and by using an Integrated Service, you agree to the applicable privacy policies.
These additional privacy policies may include the:
Google Privacy Policy
Foursquare Privacy Policy
Filestack Privacy Policy
DeepL Privacy Policy
Twilio Privacy Policy
Mixpanel Privacy Policy
Monday Privacy Policy
Mailchimp Privacy Policy
Stripe Privacy Policy
Although we or our related entities may operate some Integrated Services, others are not owned or controlled by us (each, a “Third-Party Service”). We have no control over and, to the fullest extent permitted by applicable law, assume no responsibility for, the content, privacy policies, or practices of any Third-Party Service. By using these Third-Party Services, you waive any and all liability of us arising from such use, or from the content of any Third-Party Service. When using a Third-Party Service, you should be aware of when you leave our products and services and read the terms and conditions and privacy policy of each Third-Party Service that you visit. We may use data from third-party sources to provide services. This data and other information may not always be accurate or available. We are not responsible for any data provided by third parties or your reliance thereof.
Although we or our related entities may operate some Integrated Services, others are not owned or controlled by us (each, a “Third-Party Service”). We have no control over and, to the fullest extent permitted by applicable law, assume no responsibility for, the content, privacy policies, or practices of any Third-Party Service. By using these Third-Party Services, you waive any and all liability of us arising from such use, or from the content of any Third-Party Service. When using a Third-Party Service, you should be aware of when you leave our products and services and read the terms and conditions and privacy policy of each Third-Party Service that you visit. We may use data from third-party sources to provide services. This data and other information may not always be accurate or available. We are not responsible for any data provided by third parties or your reliance thereof.

Cookieless Tracking

Cookieless tracking refers to the collection of data about a user's activity on our site without the use of cookies. This method may include techniques like fingerprinting or utilizing server-side data storage. Our cookieless tracking is designed to respect user privacy and adheres strictly to data protection regulations.
This method may involve techniques like:
Browser Fingerprinting: Identifying users based on unique configurations and settings of their device and browser.
ETags: Utilizing entity tags for web cache validation, which can track user activity without relying on cookies.
HTML5 Local Storage: Storing data in the user's browser using Web storage technology. We never store any personally-identifiable information in your browser in non-encrypted form.
Server-Side Tracking: Storing user session information on the server.

Advantages of Cookieless Tracking

Enhanced Privacy: This method respects user privacy more effectively than traditional cookies by not storing data on the user’s device.
Persistence: Unlike cookies, cookieless tracking is not susceptible to being cleared by browser cookie management, providing more reliable data.
Cross-Device Tracking: Allows tracking user activity across different devices more accurately.

Our Commitment to Privacy with Cookieless Tracking

We ensure that all cookieless tracking technologies adhere to the highest standards of data privacy and are in compliance with data protection regulations. We are transparent about the data we collect and its use.
We provide users with options to manage their data and respect their choices regarding data collection.

YOUR RIGHTS

You have the following rights in relation to your personal data, which you can exercise at any time:
Access
The right to be provided with a copy of your personal data
Rectification
The right to require us to correct any mistakes in your personal data
Erasure (also known as the right to be forgotten)
The right to require us to delete your personal data—in certain situations.
Restriction of processing
The right to require us to restrict processing of your personal data in certain circumstances, e.g. if you contest the accuracy of the data
Data portability
The right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations
To object
The right to object:
—at any time to your personal data being processed for direct marketing (including profiling);
—in certain other situations to our continued processing of your personal data, e.g. processing carried out for the purpose of our legitimate interests.
Not to be subject to automated individual decision making
The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you
For further information on each of those rights, including the circumstances in which they apply, please contact us (see ‘How to contact us’ below) or see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights.
If you would like to exercise any of those rights, please:
contact us—see below: ‘How to contact us’;
provide enough information to identify yourself; and
let us know what right you want to exercise and the information to which your request relates.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your Personal Data (or to exercise any of your other rights). This is a security measure to ensure that Personal Data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Please refer to the appropriate supplemental privacy notice that is applicable to you for rights specific to your location.

Request for Deletion of Personal Data

You have the right to request the deletion of your personal data at any time. You can do so by either pressing ‘Delete Account’ in your profile settings on our platform or by contacting us at [email protected]. Upon receiving your request, we will ensure the deletion of your personal data in a timely manner.

Keeping your personal data secure

We have appropriate security measures to prevent personal data from being accidentally lost, used or accessed unlawfully. We limit access to your personal data to those who have a genuine business need to access it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. We also have security procedures in place as well as technical and physical restrictions to access to ensure that your personal data is safeguarded at all times.
We have procedures in place to deal with any data security breach. We will notify you and any applicable regulator of a data security breach where we are legally required to do so.

How to make a complaint

Please contact us if you have any query or concern about our use of your information (see below ‘How to contact us’). We hope we will be able to resolve any issues you may have.
You also have the right to make a complaint at any time to your local data privacy supervisory authority. Information Commissioner's Office (ICO), is the UK supervisory authority for data protection issues (www.ico.org.uk). If you are based outside the UK, you may also have the right to submit a complaint to the relevant supervisory authority in your jurisdiction. A list of EU supervisory authorities is available here: https://edpb.europa.eu/about-edpb/about-edpb/members_en.
We would, however, appreciate the chance to deal with your concerns in the first instance.

Changes to this privacy policy

We may change this privacy notice from time to time. Please ensure that you regularly check this privacy policy for any changes that may affect you. The Last Revised date is written on the top.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

How to contact us

You can contact us and our data protection manager by post, email or telephone if you have any questions about this privacy policy or the information we hold about you, to exercise a right under data protection law or to make a complaint.
Our contact details are shown below:
Address: Timescenery Ltd, C/O Redfern Legal LLP, 7 Henrietta Street, Covent Garden, London, WC2E 8PS, United Kingdom.
Email address: [email protected]
Telephone number: +44 (0) 800 041 8483
Our Voluntary Data Protection Officer is Nikita Dedik. You can contact him at [email protected] or via our postal address. Please mark the envelope ‘Data Protection Officer’.
EU-GDPR representative
Rickert Rechtsanwaltsgesellschaft mbH
Address: Rickert Rechtsanwaltsgesellschaft mbH, Timescenery Ltd, Colmantstraße 15, 53115 Bonn, Germany
Email address: [email protected]